Refund policy

We want you happy with your shirt. The joke might be stupid, but the cotton isn't — and if something's not right, we'll sort it.

Your right to cancel (UK)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason. You then have a further 14 days to send the items back. Items must be unworn, unwashed, and in their original condition.

How to return something
Email us at andi@paxico.co.uk with your order number and what you'd like to do. We'll give you the return address and instructions. Please don't send anything back before contacting us.

Refunds
Once we've received and checked the returned item, we'll process your refund to your original payment method within 14 days. We refund the cost of the item; the original standard delivery charge is included where you cancel the whole order under your statutory right.

Return postage
Unless an item is faulty or we've sent the wrong thing, you cover the cost of returning it. We'd recommend a tracked service — until it reaches us, the item is your responsibility.

Faulty, damaged, or wrong items
If your order arrives faulty, damaged, or just plain wrong, that's on us. Email andi@paxico.co.uk within 30 days with a photo and your order number, and we'll send a replacement or full refund (including any postage you paid) — no need to return the faulty item unless we ask. Your statutory rights under the Consumer Rights Act 2015 are unaffected.

Made-to-order
Our shirts are printed to order through our fulfilment partner. Because nothing is personalised to you individually (designs are from our standard range), your full 14-day right to cancel applies as above.

Exchanges
The quickest way to swap a size or design is to return the original under the policy above and place a new order.